We value your views; to provide us with feedback please follow the procedure below. Please note that we cannot accept complaints by telephone.
We wish to respond quickly to all complaints, initially, if we work together we may be able to resolve your complaint informally, both quickly and effectively. For example, if you are a learner you are welcome to discuss your complaint with your RAP Tutor or with a member of Learner Services if you wish.
Learners wishing to appeal against an assessment grade should use the Student Assessment Appeals Procedure Stu 2d. However, if you are not satisfied with the response, or if you do not wish to discuss your complaint in this way, you may make a formal complaint by following these steps.
Please complete a 'Tell us how we are doing' form, these are available:
In person - from Reception, south site
By telephone - Call 01256 354141 to get a form sent to you
Online - Click here to download the form
Return the form - to Reception or by post to: The Principal, BCoT, Worting Road, Basingstoke, Hampshire, RG21 8TN.
If you are dissatisfied or have concerns with the service provided by the College you can raise the issue:
If you are a member of the public and you are dissatisfied or have concerns about the service provided, you can:
Complaints are always acknowledged immediately and, wherever possible, resolved within ten working days.
If a student believes the complaint to be of a very serious concern, they should, in the first instance, write directly to the Principal of the College.
If the complaint relates to Higher Education provision, the College may involve the University where the matter cannot be resolved within the college. If after exploring these avenues the student is not satisfied, they can request a Completion of Procedures letter in order to refer their complaint to the Office of the Independent Adjudicator (click here for link).
These complaints must be recorded as described above and will be referred to the Clerk to the Governors.
As a client of the college you may wish to make a comment on how any part of our service can improve, or you may wish to compliment the college on a job well done, we welcome your views. Please complete a 'Tell us how we are doing' form, as detailed above.
Stu 2d (12) Student Assessment Appeals Procedure