The course is divided into seven units, all of which you will need to complete to achieve the full qualification:

• Unit 1 - Principles of Customer Service and Delivery
• Unit 2 - Understand Customers
• Unit 3 - Understand Employer Organisations
• Unit 4 - Understand How to Communicate with Customers
• Unit 5 - Understand How to Handle Customer Information
• Unit 6 - Understand How to Resolve Problems and Deliver Customer Service to Challenging Customers
• Unit 7 - Understand How to Develop Customer Relationships

You don’t need to have any specific requirements to take this course.

To complete this distance learning course at no charge you will need to match the following entry criteria:

• Are a resident of the EEU (European Economic Area) and have been for at least 3 years
• Will be undertaking your learning within England
• Are aged 19 or above
• There are no formal entry requirements for this course but you will find it helpful to have a good standard of English and maths