• Unit 1: Principles of Providing Administrative Services
  This unit will develop your knowledge of a range of administrative support tasks as well as meeting types, different mail services and how to organise travel and accommodation. This unit also covers the impact of delivering poor customer service.
• Unit 2: Principles of Business Document Production and Information Management
  This unit will provide you with an understanding of how to prepare and distribute business documents and identify how information is managed in business organisations.
• Unit 3: Understand Communication in a Business Environment
  Within this unit, you will study written and verbal business communication, including identifying appropriate body language and tone of voice when communicating verbally.
• Unit 4: Understand Employer Organisations
  This unit will provide you with an understanding of different organisational structures and the differences between private, public and voluntary sectors. You will also cover the internal and external influences on organisations and why change in the business environment is important.
• Unit 5: Understand How to Develop Working Relationships with Colleagues
  Within this unit, you will look at the principles of effective teamwork, as well as what is expected of a ‘buddy’.
• Unit 6: Exploring Social Media
  This unit covers the opportunities and threats associated with using social media and the application of social media within a business.
• Unit 7: Safe Use of Online and Social Media Platforms
  This unit covers the safe use of social media platforms, how to adopt appropriate security methods to safeguard your systems and data, threats on the internet and how to protect your online devices from online security attacks and fraud. This unit will also cover the implications of entering personal information onto social media sites and the legal measures that address the protection of data.

You don’t need to have any specific prior learning requirements to take this course.

To complete this distance learning course at no charge you will need to match the following entry criteria:

• Are a resident of the EEU (European Economic Area) and have been for at least 3 years
• Will be undertaking your learning within England
• Are aged 19 or above
• There are no formal entry requirements for this course but you will need to have a good standard of English and maths
  

• Studying via distance learning means you can choose when and where you study.
• We recommended allowing a minimum of 5 to 6 hours per week to study this course in your own time.
• You will be given submission dates for each unit to help you stay on track and complete within the allocated timeframe of 6 months.  
• This course is delivered through online assessments and online learning materials.
• You are required to study the learning materials online and then answer knowledge-based assessments that confirm your understanding of the topics.
• We encourage learners to reflect on their own experiences, work-based or personal and include these within their answers where relevant and suitable.
• This is a level 2 qualification. Answers should be formed in paragraphs, and learners will be required to write in detail, using structured sentences to demonstrate knowledge.

Nationally Recognised Accredited PDF Certificate

• Digital certificate - Included